A Satisfied customers can approximately 10 people about their experience is a False statement.
If a customer is dissatisfied and goes elsewhere, he/she will take 10 customers with him/her is Unknown.
3. Every time you receive a complaint from a customer, you can assume that 6 dissatisfied customers say nothing is a True statement.
Every satisfied patient translates into approximately $500,000 worth of revenue is false statement.
<h3>What is the case about?</h3>
Customer experience gap is known to be one that tells the distance that exist between what customers wants from their experiences with any kind of brand.
Note that studies has shown that an average amount of $500,000 to $850,000 in revenue is one that is gotten per hospital and not per person.
So, every satisfied patient translates into approximately $500,000 worth of revenue is false statement.
See other part of the question below
Satisfied customers tell approximately 10 people about their experience
True
False
Unknown
2. When a customer is dissatisfied and goes elsewhere, he/she will take 10 customers with him/her
True
False
Unknown
3. Every time you receive a complaint from a customer, you can assume that 6 dissatisfied customers say nothing
True
False
Unknown
4. Every satisfied patient translates into approximately $500,000 worth of revenue
True
False
Unknown
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