Answer:
The correct answer is False. This statement corresponds to Supply chain effectiveness.
Explanation:
Efficiency in the supply chain is understood as the sum of three main factors: ensuring that the product arrives in the quality conditions required by the customer; at the agreed time (timely); and at a fair and reasonable cost. But success in this triad is as much the result of a series of internal processes as of external conditions to the organization.
There are different aspect of customer service. Properly addressing the customer's needs the first time they call, eliminating the need for a second call, is called first call resolution.
<h3>Customer relationship management (CRM)</h3>
- In customer relationship management (CRM), we can say that first call resolution is simply the right step taken in addressing the customer's need especially when they call in the first time.
Conclusively, This helps to remove the need for the customer to be follow up on with second call and thus strengths customer relationship with the brand.
Learn more about customer relationship management from
brainly.com/question/25656282
Answer:
If the ending inventory was understated, that means that the cost of goods sold will be overstated. If the cost of goods sold was overstated, then net profits were understated.
Explanation:
Imagine a company that sells shoes:
It bought 100 shoes at $100 each during the whole year and their ending inventory was 10 units. This means that cost of goods sold was (100 - 10) x $100 = $9,000. But someone discovered 5 pairs in some shelf that were not included in the ending inventory, then the real ending inventory was 15 units = $1,500 and not $1,000. That also means that the cost of goods sold was $8,500, not $9,000. Lower costs = higher profits.
