The poem portrays the relevance and influence that a Landlady has in its guests' lives, where her actions and activities, cause direct results in their actions and activities. In addition, the poem reinforces how landlidy wishes to have a more intimate role in the lives of the hospital as she recognizes her importance. She wants to get to know them better, to know them in depth, being able to establish a more beneficial connection between all.
That really depends on the scene. Can you edit your question and then send a message to be to answer it? I could maybe see an attachment and or you could type the stanza you're having trouble with, and I could take a look at it for you. Send a message to me. Hope I helped a little! Bye!