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goldfiish [28.3K]
3 years ago
13

You are the account manager for an Internet service provider. A customer contacts you and complains that her recent billing stat

ement was incorrect. After looking over the statement, you determine that the customer is in error. What should you do before writing your message? Check all that apply.
a. Anticipate the effect your message will have on the receiver.
b. Analyze the bad-news situation.
c. Evaluate your tone.
d. Conduct any necessary research.
Business
1 answer:
Darya [45]3 years ago
3 0

Answer: a. Anticipate the effect your message will have on the receiver.

b. Analyze the bad-news situation

Explanation:

In the Phase 1 of the writing process, it is required that one should analyze the bad-news situation, and then anticipate the effect that such news will on have on the receiver. After this has been one, the message will then be adapted accordingly.

In a scenario whereby it's anticipated that the reader will be upset about the news, then the message might be reshaped so that the reader won't be angry.

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Grading the performance of minority group members by using lower standards and a patronizing attitude is called
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In my opinion, it is called subtle discrimination. Unlike blatant discrimination, which consists in openly humiliating a member of a minority based on their personal traits, subtle discrimination is much more perfidious, as it is not always easy to point finger at it or to legally assess it. Sometimes, it even happens as a consequence of seemingly good intentions. For example, if I use lower standards to grade Afro-Americans in a class of mixed students, it still means I assume they are less capable or educated, even if I do it because I know that they had been oppressed and had historically had less chance to educate themselves.
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3 years ago
Carlos is the VP Sales for a consumer electronics company and has recently been reviewing the performance feedback and employee
Oliga [24]

Answer:

Compensation.

Explanation:

According to the information in the question above, it can be said that Carlos is exercising the function of compensation management. His functions are related to the compensation that employees receive for carrying out their work. Compensation managers are also responsible for maintaining the rules of benefits in compliance with management and legality, in addition to developing strategies that assist in retaining and hiring employees and all types of data and information on compensation in the organization.

3 0
2 years ago
An investor pays $900 for a bond with a principal value of $1,000 and a coupon rate of 8%. How much in annual interest will the
solmaris [256]

Answer:

Annual Interest = $80

Interest rate = 8.89%

Explanation:

The investor pays discounted price for this bond.

We know, Annual Interest = Coupon payment/Market value

Given,

Coupon payment = Principal value*Coupon rate

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Therefore, the annual interest rate = $80/$900

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Note that, coupon payment is the annual interest rate.

5 0
3 years ago
Mandy’s Packaging Inc. is a multibillion-dollar supplier of packaging materials. One of its salespeople rearranged production sc
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Answer:

<u>Relationship selling</u>

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3 years ago
Arrange the types of investments in the correct order from the least risky to the most risky investment.
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Bonds will be the least risky since there is no risk involved at all. Bonds give out guaranteed payments and A rated bonds will be even more secure.

The next would be property. Since property is a physical asset, the risk involved is relatively lower than stocks.

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The order from least risky to most risky would be:

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3 0
3 years ago
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