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goldfiish [28.3K]
2 years ago
13

You are the account manager for an Internet service provider. A customer contacts you and complains that her recent billing stat

ement was incorrect. After looking over the statement, you determine that the customer is in error. What should you do before writing your message? Check all that apply.
a. Anticipate the effect your message will have on the receiver.
b. Analyze the bad-news situation.
c. Evaluate your tone.
d. Conduct any necessary research.
Business
1 answer:
Darya [45]2 years ago
3 0

Answer: a. Anticipate the effect your message will have on the receiver.

b. Analyze the bad-news situation

Explanation:

In the Phase 1 of the writing process, it is required that one should analyze the bad-news situation, and then anticipate the effect that such news will on have on the receiver. After this has been one, the message will then be adapted accordingly.

In a scenario whereby it's anticipated that the reader will be upset about the news, then the message might be reshaped so that the reader won't be angry.

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In response to accounting scandals in 2002, the federal government passed legislation requiring that corporate directors have a
Ne4ueva [31]

Answer:

The Sarbanes-Oxley Act

Explanation:

The name of the act was given because of the two leaders who jointly worked together to regain the trust of potential investors in the financial system. The act discussed the auditing requirements, directors roles and responsibilities and the signing of the annual report by the directors as well and also that the CFO and CEO will form an opinion about the firms future, goals and giving the undertaking that the financial statement are accurate according to their knwoledge.

7 0
3 years ago
A computer accessory salesman attempts to convince you to purchase a "solar neutrino" shield for your new computer. (It's even "
Margaret [11]

Answer:

Because neutrinos rarely, if ever, interact with my computer.

Explanation:

A computer accessory salesman attempts to convince me to purchase a "solar neutrino" shield for my new computer. (It's even "on-sale" !) I turn down this excellent offer <u>because neutrinos rarely, if ever, interact with my computer.</u><u> </u>Lack of any links to stuff, neutrinos remain extraordinarily unfriendly. They simply don't desire to communicate with anything in today's material world. To neutrinos, the Sun is translucent, and huge numbers of them walk away into all ways of space at approximately the pace concerning light.

4 0
3 years ago
CA1.4 (LO 1) (Financial Accounting) Omar Morena has recently completed his first year of studying accounting. His instructor for
natima [27]

Answer:

The complete answers are below.

Explanation:

a) The main difference between Financial Accounting and Managerail Accounting is its purposes and the stakeholders who make use of the information that each one provides.  

While financial accounting refers to the aggregation of accounting information in the financial statements, management accounting refers to the internal processes used to account for business transactions.

For instance: Financial accounting reports on the results of an entire business, Managerial accounting reports at a more detailed level. Financial accounting must comply with various accounting standards, whereas managerial accounting does not have to comply with any standards when information is compiled for internal consumption.

b) The financial statements most frequently provide are: Balance Sheet or Financial Position, Income Statement, Statement of cash flows and Statement of Changes in Equity.

c) In general, financial reports and financial statements differ in the formal status of financial statements in business and accounting, and these respond to standards such as GAAP and IFRS. While the financial reports have a format or presentation rules given by management, the financial statements, in the other hand, are prepared on regular basis as specific entities are required to do so according to applicable laws. It can be said that financial accounting provides financial statements and managerial accounting is responsible for financial reports.

4 0
3 years ago
Ancho Corp. is an automobile company whose core competency lies in manufacturing petrol- and diesel-based cars. The company real
trasher [3.6K]

Answer:

A) leveraging new core competencies to improve current market position.

Explanation:

As is given in the scenario, the people that the company Ancho is trying to get are <em>potential customers</em> rather than existing, hence they cannot be said to be building new core competencies <em>to protect and extend current market position</em>. That would have been the case if they were trying to keep those that were already customers to the company.

Ancho cannot also be said to be <em>redeploying existing core competencies to compete in future markets </em>because they are actually acquiring new competencies in electric car manufacturing which was not their original line of business.

There is also no case of <em>unlearning existing core competencies </em>because Anchor has deployed existing competencies in developing a hybrid car rather than just an electric one.

Hence Anchor is trying to get new customers while keeping the old ones and has made a car that will appeal to both existing and potential customers to improve current market position.

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3 years ago
What makes australian economy so prosperous?
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<span>Capitalist economic policies caused Kenya's economy to prosper.</span>
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