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goldfiish [28.3K]
2 years ago
13

You are the account manager for an Internet service provider. A customer contacts you and complains that her recent billing stat

ement was incorrect. After looking over the statement, you determine that the customer is in error. What should you do before writing your message? Check all that apply.
a. Anticipate the effect your message will have on the receiver.
b. Analyze the bad-news situation.
c. Evaluate your tone.
d. Conduct any necessary research.
Business
1 answer:
Darya [45]2 years ago
3 0

Answer: a. Anticipate the effect your message will have on the receiver.

b. Analyze the bad-news situation

Explanation:

In the Phase 1 of the writing process, it is required that one should analyze the bad-news situation, and then anticipate the effect that such news will on have on the receiver. After this has been one, the message will then be adapted accordingly.

In a scenario whereby it's anticipated that the reader will be upset about the news, then the message might be reshaped so that the reader won't be angry.

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_____ _____ includes employee behaviors that are directly involved in the transformation
Bingel [31]

Answer:

Task performance

routine

adaptive

creative task

Explanation:

Task performance

This is a performance assessment system that measures the way and manner a specific task was carried out. This can cover observable work-related behavioral pattern or time and accuracy of task

Routine Task performance

This is a performance assessment technique that involves popular attitude to normal demands or routine.

Adaptive Task performance

This deals with employees behavior towards certain, predictable and unusual job.

Creative Task Performance

This is the development of a useful ideas that can be deployed in both routine and adaptive task.

4 0
3 years ago
A bond has a par value of $1,000, a time to maturity of 15 years, and a coupon rate of 7.90% with interest paid annually. If the
Effectus [21]

Answer:

$5.97

Explanation:

In order to determine the capital gain of the bond in a year's time,it is first first of all important to calculate the yield to maturity on the bond which is arrived at by applying the rate formula in excel as follows:

=rate(nper,pmt,-pv,fv)

nper is the number of coupon interest the bond would pay over its entire life of 15 years which is 15

pmt is the annual interest,7.9%*$1000=$79

pv is the current market price of the bond which is $790

fv is the value of $1000

=rate(15,79,-790,1000)=10.79%

Afterwards,the price of the bond in one year' time can then be calculated:

=-pv(rate,nper,pmt,fv)

The variables in the formula are as above except for nper which would reduce by 1 in a year's time

=-pv(10.79%,14,79,1000)

pv=$ 795.97  

Hence the capital gain=price now-price one year ago/price one year ago

price now is $795.97  

price one year ago was $790

Capital gain=$795.97-$790=$5.97

Capital gain %= ($795.97-$790)/$790=0.76%

8 0
2 years ago
Explain whether the following statements are true or false.
Nastasia [14]

Answer:

  1. FALSE
  2. TRUE
  3. FALSE
  4. TRUE
  5. FALSE

Explanation:

  • Usually, derivative transactions are being used to hedge transactions so that decreased risk and used to increase the high returns, so the following statement is FALSE.
  • This statement is TRUE as hedge funds have typically had a minimum offer of the sum above $1 million.
  • This statement is FALSE as we can see that Hedge Funds are mostly uncontrolled on the market, on the other side we might argue that mutual funds are highly regulated.
  • this statement is TRUE because,The geographical location of the New York Stock Exchange is in New York.
  • this statement is FALSE, because the bid starts from, where the seller wants his minimum profit.

 

 

6 0
2 years ago
Please answer the following:
Anarel [89]

Answer:

Depreciation expense Office equipment = 1,200.00

Depreciation expense Computer equipment = 5,000.00

Explanation:

The difference between accumulated depreciation represents the depreciation charge that was made during the first quarter of the 2018 accounting year.

Then depreciation charges for the first quarter are calculated as follows:

Depreciation expense Office equipment = 800 – 400 = 400

Depreciation expense Computer equipment = 2,500 – 1,250 = 1,250

Since there are 4 quarters in an accounting year, the depreciation charge in 2018 is calculated as follows:

Depreciation expense Office equipment = 400 * 4 = 1,200

Depreciation expense Computer equipment = 1,250 * 4 = 5,000

6 0
3 years ago
Why do you think Bill Bowerman liked that Tinker shared his thoughts about the test shoes
kompoz [17]

Answer:

to connect

Explanation:

make moneyghgghgjjvyiv

5 0
3 years ago
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