First and foremost, the hotel personnel must apologize. It the responsibility of the hotel to ensure quality service. Regardless the situation or whose fault the relocation is, the hotel must acknowledge the inconvenience the guest is experiencing.
To compensate for the trouble, here are some things that hotel personnel can do:
1. Make sure to arrange another accommodation ready to receive the guest (with free transportation, free one-night stay if needed to be relocated to another hotel).
*Offer the expected room for the guest the next day if it's already available.
2. Explain and apologize for a relocation. Assure that the hotel is doing its best to make up for the inconvenience.
3. Offer discount and freebies to guest that checks-in late so a relocation won’t have to happen.
Answer:both Tommy's and mom's behaviour has been shaped
Explanation:
Tommy's behaviour of playing video games is being shaped by his mom as she constantly keep on being on him to reinforce this idea that he needs to stop playing video games.
Shaping involves teaching someone a new behaviour that is usually unknown or unfamiliar to them hence it may take time and patience because a person may resist to learn the new behaviour or may not be ready to learn it.
Mom's also is being shaped by Tom inability to listen to her shouting when giving instructions and her patience is being shaped also as Tommy is not stopping this behaviour and she has to learn to continue reinforcing this idea without giving up at the first attempt .
B Of course, the real drawback to traveling to Mars is the lack of cell phone reception.
I think the answer to that question is d and a
