Answer:
Marketing, sales and customer service
Explanation:
Customer relationship management (CRM) is a business strategy implemented across the entire company that is aimed at improving the company's income, profit, lower cost and increase customer loyalty based on the principle of putting the customer first in management decisions. CRM combines actions, methodologies, and technologies that establishments utilize for managing and analyzing customer correspondence and information within a customer's period of doing business with the establishment so as to improve customer retention, service, and relationship as well as to improve sales.
 
        
             
        
        
        
Answer: A data language controls database operations including storing, retrieving, updating and deleting data
Explanation: This is the definition for manipulation
 
        
                    
             
        
        
        
Answer:
The answer is planning 
Explanation:
This process involves clarifying the kind of strategic objectives an organization would like to achieve and how this is to be done