Question

I lead the Customer Support Team for the magazines category. Customer questions for one shipping vendor have increased since the beginning of the promotional campaign. The campaign ended two months ago, but we are still getting a large number of questions. Can you help us understand the cause

Answer 1

Answer:

The below is the influence of each factor on client inquiries, according to the customer support team:

1. The transportation demand is excessive.

2. The number of faulty items has increased.

3. There are far too many goods that aren't delivered on time.

4. There aren't enough items for sale.

For one thing, because it's a seasonal product shipping, the number of shipments is fairly large. The quantity of items sent also shows this.

For 2: Due to the huge amount of shipments, the most common customer concern is receiving wrong items.