Answer:
The following help to increase the credibility of the speaker and reduce the negative impact on the audience depending on what kind of listeners they are.
- Citing one's sources during a speech: A content-oriented audience will be interested in the authenticity of the speaker's presentation. Credible sources help to up the reputation of the speaker. For example, citing an unpopular blog versus citing world bank statistics.
- Stating facts and speaking about why it is so (that is, being uneconomical and accurate with the information): It is important not to exaggerate ones facts. 
- getting to the point as quickly as possible: This is important to Time-oriented audience.
Explanation:
 
        
             
        
        
        
Answer: C) tossing their heads 
Explanation: when people toss their heads its usually because they are dancing and people dance when they are happy. Sprightly means like full of joy so therefore the answer would be C  
 
        
             
        
        
        
Answer:
According to Mercutio, Benvolio was a short-tempered man who instigates a fight. 
Explanation:
Mercutio and Benvolio were the best friends of Romeo in the play Romeo and Juliet written by William Shakespeare.
In <u>Act 3, Scene 1,</u> Mercutio accused Benvolio of being a short-tempered person. He said that if two people like Benvolio would get into fight, none of them would survive as they both would each other. 
<u>This accusation of Mercutio is ironical as Benvolio is characterized as a peace-maker since the beginning of the play and it is him who would get easily instigated with small things. Even in this scene, it was Mercutio who was instigated by the comments of Tybalt which kindled the fight between Capulets and Montagues</u>. 
 
        
             
        
        
        
They excerpt shows details because it over describes the situation that he is in