When consumers have problems with a web site, they use website design, customer service, privacy, and fulfillment dimensions to evaluate e-service quality .
E-service quality measurements contain four dimensions including website design, customer service, security or privacy, and fulfillment.
Website design refers to all the elements of the customer experience which are related to the website. It includes information quality, purchase process, product selection, website convenience, p and system availability.
Every efficient website should contain three main contents which are information oriented and transaction oriented and customer oriented. Customers do always assess the experience of them by using a website to assess an online store's overall service quality.
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Answer:
Bill is probably a(n)
SBU manager.
Explanation:
Bill Wessels, as a strategic business unit (SBU) manager, is responsible for strategic planning, profitability, and performance of his business unit. The SBU is a separate identifiable business unit in an entity with other SBUs. It has a manager, who is largely autonomous in pursuing the business mission of the unit. It manages and accounts for its resource utilization separately from other units. Its performance is evaulated based on set criteria.
Answer:
Goal-oriented system
Explanation:
Goal orientation means the person or the organization would be focused towards their task and the ending task results. As if the task is perform well than the company would accomplish their goal in less minimum time but if the task is not perform well so there is a chances than the goal could not be achieived.For this, the proper planning & strategy is needed
Since in the given situation, jack performance appraisal would be partially based upon the customer satisfaction results so here the goal-oriented would be used
Answer:
D. turnover
Explanation:
Employee turnover refers to the number percentage or number of workers who leave a company and have to be replaced. Employees leave an organization either voluntary or involuntary. Involuntary turnover involves an employer terminating the services of an employee due to poor performance or other reasons. Employee turnover is measured per period, usually one year.
Voluntary turnover arises when an employee chooses to leave an organization on their own accord. The worker resigns or quits from his job. Various reasons, such as better job opportunities elsewhere, Job dissatisfaction, workplace conflicts, disengagement, and many others, may result in employees leaving an organization.
Answer:
Rachel's net cash flows from operating activities is $258,500
Explanation:
Rachel Cash flow from Operating activities
Particulars Amount
Net Income $240,000
+ Increase in Account Payable +$13,000
(Ending balance - Beginning balance)
30,000-17,000= 13,000
-Decrease in Account receivable +$5500
(Ending balance - Beginning balance)
11,500-17,000= -5500
Cash flow from operating activities $258,500
Therefore, the cash flow from operating activities is $258,500