The general point is "Carla is a pleasure to be around." This is non specific.
All other points outline specific attributes that support this statement, referring to her smile and willingness to listen and ask questions.
Answer:
It should be conversational. People should be able to talk freely with each other.
A moral dilemma is where you have to choose between two things, and you have a moral reason for both choices, but cannot decide which to choose from.
Answer:
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