Apologize and come up with a new plan. Of course, you need to apologize, if you don't then that becomes a problem. (especially if they are a Karen.) After apologizing start to explain what you are going to do about it. For Example Refunds, Store Credit, Replacement, Etc. To start off. Then fix the problem. Also, tell them that you are going to do so and so to fix it. Like creating anew toy or whatnot. Hope this helps!
Service companies can implement a service design process that involves planning and reviewing the types of services it provides and analyzing how to better meet the needs of its customers. The steps involved in a service design process include: Analyzing customer needs. Planning the implementation.
Based on the scenario, Dave isn't considered to have a contract unless the person accepted him to be one of the people to be given by the offer as acceptance could be given if the person offered it to the person whom she or he wants to have the contract with.