Answer:
Service companies can implement a service design process that involves planning and reviewing the types of services it provides and analyzing how to better meet the needs of its customers. The steps involved in a service design process include: Analyzing customer needs. Planning the implementation.
Explanation:
I think that it might be B. because it would make sense, since it says that it's all custom and he gets compliments for his work, therefore people would buy.
Based on the scenario, Dave isn't considered to have a contract unless the person accepted him to be one of the people to be given by the offer as acceptance could be given if the person offered it to the person whom she or he wants to have the contract with.