Answer:
Patricia is playing the role of the recorder
Explanation:
hope that helps :)
I believe the answer is: While the e-mail contains formal language in the body, the salutation is formatted incorrectly and the contact information is missing.
The contact information should be placed on top of the format question so the receiver know where he/she should send the reply.
Before placing salutation, it is important to address the name and position of the person who receive the salutation.
