I am new here and this is the first thing i'm doing on this site but to answer the question, i believe the excerpt is written from a first person point of view.

This story made me feel sad 
However, the purpose of this story is to reveal the cruelty of our world and the protectors who help and protect children
The quote, "Nobody wants to be told what they're doing is wrong" is true. Sometimes, we never accept when we're wrong.
"and you see the terror" represents that nobody cared until something had to happen.
I'm sorry I couldn't get much from these quotes. This topic is a bit tough for me sometimes and I'm just doing my best to help.
Answer:
Im tryna figure dis out to
Explanation:
I think its a CAROTT
Based on the NPR series of the same name, This I Believe features 80 Americans--from the famous to the unknown--completing the thought that begins with the book's title. The pieces that make up the program compel listeners to re-think not only what and how they have arrived at their own personal beliefs,
She felt sad because she had been looking forward to it and now the days were longer without him.