Question

E-mail B: This customer called today and totally yelled at me. She said there was a mistake on her bill, but I totally did not cause the problem. She went on and on about how this was the fourth time there was a mistake on her bill or something like that. Like I care! But she's gonna call again tomorrow. What do you want me to do to get this lady off my back? Explain why E-mail B is inappropriate for the workplace and revise it to be appropriate.

Answer 1

I don't know how many sentences you need, but email B uses a lot of slang and insults in a professional email.

It'd be good to remove words like "totally" and phrases like "Like I care!"

A better way to put it is to say things like "This customer called and was exceptionally rude to me, what can I do to get her to be polite? What can I do to prevent anything like this from happening in the future"

I hope this helps ^ ^