The correct answer is by exploring human emotions.
Elizabethan drama placed a lot of emphasis on portraying human emotions, how people thought and felt about certain things. Shakespeare was definitely one of the authors who was best at doing that, through plays such as Hamlet, Macbeth, etc.
Religion wasn't that important during the Elizabethan era, so options B and D are incorrect. And if you read the excerpt, you will see that there is no mention of political policies, so C is also incorrect, thus leaving us with A.
The manual for SunFun Inc includes a sublist under the first step because most clients do not have a specific plan when shopping. Therefore, the manual has to provide different courses of action according to the response of the client.