Answer:
The answer is abstract noun.
i think its might be b or c
Explanation:
Your answer depends on your second choice; listening no talking, politeness, mutual understanding, bias, acceptance.
listening is important if you are the recipient of communication.
politeness for the speakers opinion.
mutual understanding for what the speaker is trying to convey.
bias for putting yourself in the speakers shoes.
acceptance for the speakers opinion, wheather or not you share the same opinion..
