You use the author's last name and the page number you got the quote from.
He should say that he deserves a raise because he is hard working and diligent in his work, never slacking off, nice to customers, goes the extra mile in doing things for his boss, etc.
Is there supposed to be a sentence? I'm just guessing D
The answer is C, compliance. Complying to something is act as a result of a wish or command, so accepting the leadership of others would be complying to their wishes or commands.
I hope I helped. Best of luck!