Answer:
I believe that the correct answer to the question: What should the writer of this letter do before sending her letter, would be, to: Find a specific person to address in the letter.
Explanation:
Since this is a letter addressed to a big organization, where there are many managers, it is important to know more specifically to whom it is addressed, or at least the department that it is addressed to, so that there are no errors in delivering the letter, and the complaint can be answered. This is why, the correct answer is the first one; because in this way, errors of delivery can be avoided, and also, it adds responsibility on the person who must take charge of the case, since the person is being addressed by name, instead of under just the company´s name.
