Question

The collection of interactions a company has with a customer who has already purchased a product is called . When dealing with customers face-to-face, a good customer service technique is to . When speaking with customers over the phone, it is important to be aware of because it can change the meaning of what is said.

Answer 1

Answer:

A customer is frustrated with your company after being directed to several different departments. The customer's problem has not been resolved.

What is the most important thing a customer service agent should remember in this situation?:

Answer 2

1.) The collection of interactions a company has with a customer who has already purchased a product is called customer service.

2.) When dealing with customers face-to-face, a good customer service technique is to maintain eye contact.

3.) When speaking with customers over the phone, it is important to be aware of tone of voice because it can change the meaning of what is said.