<span>A lot of high school English programs are not efficient when it comes to preparing students for college. For instance, my brother took easy courses during high school so when he got into college, he flunked English. My sister on the other and thought she was taking real hard courses at her high school, but when she came to a State University, she flunked as well. </span>
The correct answer should be C) bias
If the person works for a national energy company there is high chance that the person would be a bit biased towards installing the new systems. This should definitely be checked.
Answer is B to my knowledge