In this exercise, you have to complete the sentence using the present progressive tense. The <u>Spanish present progressive</u> tense is also called present continuous tense and it is used to talk about something that is happening now.
In the sentence given, you have to write "está" and not "estás" because "Ud." means "usted" and is the formal "tú". "Está trabajando" is the second person formal singular present progressive form of the infinitive verb "trabajar".
You can actually use your phone. If you need just a quick way, you can change your language preference to Spanish. Press the audio search button. The Spanish will be picked up and you can copy it. Change your language back to English, search English to Spanish, and use go ogle translate to translate the text.