What is your question what do you not get?
Answer:
Dear Mr. Howard, I had purchased a box of cookies from your online shopping website. When I got the delivery and opened it, I found that they were all crushes and as a result, I could not eat them and throw them in the bin. I would be highly grateful if could look into the matter and make an arrangement for a refund for my purchase amount. I would request you to take immediate action.
Explanation:
30. Half of 10 is 5 and half of 30 is 15
Biohazard speaks more fluent than her husband