They are closer to the people and they work than a senior management
Answer:
3.59 minutes
Explanation:
We solve this question using z score formula
Using Excel
Z-SCORE= (DataPoint-AVERAGE(DataSet))/STDEV(DataSet)
IN EXCEL,
AVERAGE, an excel function that calculates the Average of data set
STDEV.S: calculates the standard deviation while treating the data as a ‘sample’ of a population.
STDEV.P: This function calculates the standard deviation while treating the data as the entire population.
Z score formula = x - μ/σ
x = ?? μ = 2.5 minutes σ = 0.5 minutes
We are asked : If 1.5% of the callers are put on hold for longer than x minutes, what is the value of x?
Hence, Longer than = Greater than =
100 - 1.5%
= 100 - 0.015
= 0.985 ( 98.5%)
Using Excel we calculate = z score for 98.5 percentile
= 2.1701
Z score = x - μ/σ
2.1701 = x - 2.5/0.5
2.1701 × 0.5 = x - 2.5
1.08505 = x - 2.5
x = 1.08505 + 2.5
x = 3.58505
Approximately to 2 decimal places = 3.59 minutes
Therefore, 1.5% of the callers are put on hold for longer than 3.59 minutes.
The feature that she should use to prevent the page two and keep all text on one page is;
B: Window/Orphan Control
- We are told that Hannah wants to prevent the last two lines on of the text from being on a separate page and so the correct answer is window/Orphan Control.
This is because, the feature window/Orphan Control is useful to prevent a single line of a paragraph from being left alone either at the top or bottom of a page. This property is enabled by default for all styles in Microsoft Word as it keeps all the lines of a paragraph together.
Read more on Microsoft Word at; brainly.com/question/6636689
