I think the answer may be C
Personal selling involves selling through a person-to-person communications process. This direct and inter personal communication gives feedback from the receiver. This is known as dyadic communication that helps companies tune the message suitable to the respective buyers.
Answer:
"When medical providers are strong readers, they tend to see their patients as real people."
"When patients understand their goals, they are more willing to follow treatment steps."
"Doctors with strong writing skills are better at organizing information about those in their care."
"…writing also helps patients by allowing them to express their feelings. This can help reduce stress
Peripeteia means a turning point, reversal of circumstances. If you are referring to Antigone, then peripeteia is associated with the prophecy.
Study hard and try your best.