The answer is FALSE;
an operator is only trained to operate a narrow aisle lift truck which is
indicated on the permit of OSHA that has very clear standards that employees
must follow. If an operator is in need to operate a lifting device with a larger
capacity or a different kind of a lifting device, an operator will need
conversion training with the class of lifting truck. <span>It is not allowed
to operate any lifting truck without proper training, authorized and employer certified
on the specific class of lift truck. Once an operator is certified, he is
responsible for the following safety procedures outlined in the training, truck
manufacturers owner, operator’s manual, and company’s policies and procedures. The
employer is intended to certify that each operator has been qualified and assessed
as compulsory. Preceding to the employer verifying the operator: the operator
must obtain classroom type training, hands on training and an assessment. </span>
The correct answer to this open question is the following.
Japan is dealing with economic concerns about an aging population in the following way. The Japanese government is inviting the seniors in Japan to not retire, instead, encouraging them to continue to work and be productive. Statistics show that 20 to 22% of Japan's population is seniors, older than 65 years. So that is why the Japanese government invites people to keep on being productive, generation some income for them, and extending the moment in which the government has to pay pensions.
Answer:
1. The major issue in the process is the lack of communication between different parties. The process being manually driven, might affect the customer satisfaction and lead to lost sales. The changes which need to be made is to make available the price information of different items at once, when the customer comes in to place an order. This can be made possible by asking the suppliers to send the updated sheet every morning before the day's business begins. It will be better if the entire uncatalogued as well as the price sheet is in electronic form, which can be updated immediately, as soon as the information is received from supplier in the morning. One better alternative is to connect the suppliers through an ERP so that their price might reflect at the company's end as soon as it is updated, It will reduce much hassle and mistakes that might creep in due to manual process.
2. a. The number of customers leaving per day / week to competitors due to inefficiency.
b. Total average delay in customer's order.
c. Customer satisfaction rating of the process as this will give the overall picture of customer's opinion about the company.
3. The information system might enable the suppliers to update their information each day which can then be used by the company reps to find out the right price of an item and enable him /her to provide the estimate immediately, leading to greater customer satisfaction, reducing the lost sales and eliminating the chances of a wrong quote being given.
