The tone of a text refers to the mood, the feeling that the author wants to promote and make the reader feel with the reading. In the case of the text above, we can see that the author wants to present a feeling of confusion, surprise and discomfort. That's because he determines that there is an unfavorable situation where all members of the community work to resolve it. The words within the text that determine this tone are "confusing," "untangle" and "perplexity."
