It is true that in Shakespeare's scene, he means to sound like a real dialogue for he wants to show his play to the audiences with a feeling of it being real. This will help his audiences to feel emotions and to capture their hearts and attention in showing the play that he makes. He tries to make real dialogue for the the audiences to enjoy his play and to reach out for them.
Answer:
* making a complaint about a product
* responding to a request for information
* requesting information from a company
Lmk if I was wrong!
Yours truly.
