Question

Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods about 94 customers arrive per hour for service. Given number of tables and chairs, and the typical time it takes to serve a customer, they the owners estimate they can serve on average about 138 customers per hour.
During these nights, are they in the zone of service, the critical zone, or the zone of nonservice?

a. Critical zone
b. Zone of service
c. Zone of nonservice

Answer 1

Answer:

b. Zone of service

Explanation:

The restaurant is capable of serving 138 customers per hour, and the average demand was 94 customers per hour. That means that the average demand is located with in the zone of service. If hte demand was higher than the restaurant's capacity, then it would be considered critical zone.