Customer service is a mindset, and it is made to help people feel listened to, and have their questions, concerns, and problems addressed.
Explanation:
There are always going to be customers who will not entirely understand what they are doing, what the product is intended for, or just need help, or have questions, and it's the Customer Service employee who needs to help them.
Great customer service is more a mindset than a checklist, and it has to do with: A. Keeping overhead costs low and providing the best products imaginable. ... Staying ahead of competitors at any cost in order to win customer loyalty.
