According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
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Intrinsic motivation is to be pushed forward because of a inner feeling while extrinsic motivation is to be pushed forward because of outside forces. The main different between these two psychological influences is where the motivation is coming from ( inside or outside) and why a person or thing is being motivated ( a inner feeling or something that is external).
Since intrinsic and extrinsic sits on opposite ends the strategies to motivates these kind of people will too. For example to motivate an extrinsic person you should persuade or coerce them with things outside of them such as what others said or what is happening around them . A person who is intrinsically motivated is best persuaded by personal things they can relate to or are familiar to them. This can vary in examples..
The characteristics of a performance driven team is competitive attitudes, a certain criteria for results, high expectations , etc.
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Based on the Number Of Parts Used.
A manufacturing firm produces multiple families of products requiring various combinations of different types of parts. The manufacturer has identified various cost pools, one of which consists of materials handling costs. This cost pool includes the wages and employee benefits of the workers involved in receiving materials, inspecting materials, storing materials in inventory, and moving materials to the workstations; depreciation and maintenance of materials handling equipment (e.g., forklift trucks); and costs of supplies used as well as other related costs. Of the following, the most appropriate cost driver for assigning materials handling costs to the various products most likely is the Number of Parts Used.
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The answer is 1873. The National Association of Fire Engineers had developed a set of standards to ensure the safety of many people. Thomas Freeman was the first to invent innovations that would help people prepare when a fire in sues. He was the first to create sprinklers and added them to the standards
