I am pretty sure it would be massive because it is an English question. If you are doing a multiple choice question you should see which one fits the best. If could also be positive impact.
Answer:
Hamlet uses the word woman instead of Queen or Gertrude, his mother's name. This word choice demonstrates Hamlet's upset or disappointed tone; he is so upset with her that he cannot even say her name. The exclamation point shows that Hamlet is angry and agitated. Hamlet's use of frailty adds to an angry tone.
Explanation:
The figure of speech used in the sentence above is PERSONIFICATION.
Personification is a figure of speech which attributes personal nature or human characteristics to an inanimate objects. In the sentence given above, the author wrote that 'the wind whispers and the stream giggles. These are actions that only human beings can carry out, but the author is given the attributes to wind and stream, which are inanimate objects.
I believe that finding and fixing a computer problem is known as troubleshooting
So then answer would be D.
Hope this helps!
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