The writer uses hyberbole to offer a lighthearted joke about the age of the grandmother.
I would say shame, since the line says "repentance", which means to express that you are sorry for something. You would do this usually if your are ashamed of something you did and want to apologize.
MIMES: <span>Mime is a special art form, an offspring of pantomime. Both the performance and the artist are called mime. It gives the illusion of physical action. Mime replaces exactness with conventions, abstractions that communicate symbolic or literal meanings.mimes work from 5 facial expressions: happy, sad, surprised, angry, and afraid. Mimes rely on facial expressions to communicate emotions.</span>
The truth is that as much democracy as this nation has today, it has been born on the backs of black resistance...Black people have seen the worst of America, yet, somehow, we still believe in its best.
The manager would say or act in an assortment of ways to make for a more positive experience. Firstly in order to avoid complaints, the manager could give a brief outline on their services they provide so the clientele doesn't have a false expectation. Secondly, a detailed summary of what the client wants (maybe even ask for reference photos!) Could be asked by the manager and specifically pick the cosmetologist that is the most skilled in that area or ask the client if they prefer someone specific maybe someone they have a good running rapport with. Hope this helped !