Question

A customer emails you the following note:

Answer 1

The question above is intended to assess your writing ability and your ability to solve a problem. In that case, it's not correct for me to write the email to you, but I'll show you how to write it.

First, how this email establishes communication between a company and a client. In this case, it is correct to use formal language, without the use of slang and abbreviations. In addition, the email should be respectful and short, and punctual.

You can write the email as follows:

1. Start as a greeting to the customer, which can be "Dear Mr. ___"
2. Show why this email is being sent.
3. Show what went wrong with the customer's order.
4. Show options for resolving this issue.
5. Say goodbye in a formal way.

More information:

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