Question

You noticed a mistake: Your own records do not match the bank statement you just received. Which option describes the steps you should take to solve this situation? Check all that apply. check my records first to see if the mistake is mine call the bank first to demand a change to my statement call the bank after making sure my records are correct call a retailer before contacting the bank or reviewing my records

Answer 1

If I receive my bank statement and it doesn't match with my own records, the next steps I will take to find a solution to this situation are:

1. Check my records first to see if the mistake if mine. This is the most reasonable thing to do first because maybe I made a mistake with some numbers and in order for me to be completely sure that my records are correct and the bank statement isn't.
2. Call the bank after making sure my records are correct. After doing the first step and knowing that my records are correct, I will call the bank to ask for a detailed explanation and a solution.

Answer 2

Check my records first to see if the mistake is mine & call the bank after making sure my records are correct