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Answer:
Both Amazon and Zappos are prime examples of brands that are customer-centric and have spent years creating a culture around the customer and their needs. Their commitment in delivering customer value is genuine. In fact, Zappos is happy to fire employees if they do not fit within their customer-centric culture!
Explanation:
Well i choose the answer c because it makes the most since so do C
A- Because the audience needs a chance to release the tension from the drama of the previous scene
