Bess Crawford is the main character
I believe that the answer is C, or It is correct because it indicates that Callie is not friendly today.
I would say that the principle means of characterization employed by the author is dialogue. Since Romeo and Juliet is a play, everything we know actually comes from the conversations, be it a dialogue, or a monologue.
The appreciation shone in the woman's eyes as I helped her across the street.