A busy customer service agent handled 20 emails in
2 answers:
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Multiply 4 by 1/3.
4 × 1/3 ⇒
× 
4/3 = 1.3333333...
1.33333 ⇒ 1 1/3
The robots will be doing 1 1/3 of the work.
4 × 1/3 ⇒
4/3 = 1.3333333...
1.33333 ⇒ 1 1/3
The robots will be doing 1 1/3 of the work.