The correct sentence is C, because 'driven' is the past participle, part of the present perfect tense. Present participle would be 'driving', it has -ing form, whereas B is not correct because 'helped' is just past, not a past participle.
Answer:
Like breaking the law or a rule
Explanation:
Explain to the caller this will take you a little bit to get the answer they need and ask if they want to hold or receive a call back.