Answer:
C and D
Explanation: I think that because when explaining a story that can be a bit too complex, it can be helpful to quote directly from the text to support your arguement. Another thing that can be helpful is if the story you are reading is a bit confusing, you should discuss with another person or reread the text to have a better understanding of the material. So when writing the arguement, you understand what you are talking about.
Internal conflict would be Rosa’s situation (because she is practically mentally fighting with herself, because one side of her is telling her to do the work while the other side is telling her to go shopping, resulting in a dilemma about what to do even though she knows that the first decision would be right) and Gina’s situation (one side of her is leaning towards tearing the paper while the other side of her is pulling her towards getting the treatment, also causing a dilemma even though she knows the right decision would be the latter).
Establishing a claim in an argument is most like C. pointing out a problem that must be solved.
So, your claim is some sort of an issue that you want to get to the bottom of. For example, if your argument is - Smoking should be banned in public places - you are posing a question that you have to find an answer to based on your proof and other claims.