Answer:
Hey there!
The correct answer is, "The public service announcement uses a spoken format to present a claim, reasons, and evidence explaining why people should donate to the shelter.
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Because this aired on radio, it used spoken formate to present a claim, reasons, and evidence explaining why people should donate to the shelter.
Let me know if this helps :)
Who is better at describing that it is the rude worker you are talking about.
Páthos is an appeal to emotion
"Have you seen my textbook" is the main clause.