bad-tempered and negative/grumpy type
Synonyms:
ill-humored, crusty, encrusted, crustlike, husky, hoarse, ill-humoured, crusted, curmudgeonly, gruff
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Answer: "Hello, to whom am I speaking with"
I think it's best if you read it again so I can make sense.
The answer is D: He is irritated that Ruth avoids his touch.