The author’s use of a false dilemma impacts the<em> overall argument</em> is because the employee will be convinced of the need to please customers and will get in trouble at work
According to the given question, we are asked to show the way the author's use of false dilemma impacts the overall argument in the given excerpt and how the employees would be conflicted when undertaking their job.
As a result of this, we can see that with the use of false dilemma, the employers have told the employees that the customers are always right and this would make the employees eager to please the customers so that they don't get into trouble at work.
Therefore, the correct answer is option B
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