When a word is said to be used connotatively, then it means that the impliedmeaning is being used, while when a word is used denotatively,then this means that the directmeaningof the word is used.
With this in mind, the word "ugly" is being used to describeherpersonalityand this is an impliedoremotionalmeaningthat is not literal.
Therefore, the correct answer is that the word "ugly" as usedinthe contextis used connotatively