Answer:
Advising others regarding an appropriate course of action.
Assertiveness.
Conveying feedback in a constructive manner emphasizing specific, changeable behaviors.
Disciplining employees in a direct and respectful manner.
Giving credit to others.
Recognizing and countering objections.
Explanation:
I remember doing this lesson, not so much the tools. If you check the lesson enough you'll find the tools and after that you just fib your way through it. Would you like me to walk you through finding the tools?
I'm not really sure but, if I was going to say 'I am someone' the past form of it is, 'I was someone'. So, the (past form of am is was) but I'm not sure about this c: hope I helped!