Question

Please communicate the following information to the customer in both a casual voice, and a professional voice. 1. Greet the customer and thank them for contacting our company 2. Let the customer know their order has been delayed, as caused by a severe blizzard on the east coast. 3. Express sympathy for the inconvenience caused. 4. Let them know that they can call customer support 8a - 8p est, mon - fri: 555-555-5555 5. Sign off.

Answer 1

There are different ways to convey a message. In companies they generally treat their clients with a formal professional language.

What is formal professional language?

Formal language is a term that refers to a type of language that is characterized by:

• Convey a message the careful way.
• Include planned and correct sentences.
• It is generally used in social or work occasions.

What is informal language?

Informal language is the form of communication that we generally use in our daily routine. Casual and colloquial words are included in this language.

According to the above, the formal communication with the client would be as follows:

• Good morning, my name is Wilson Smith, thank you for contacting our company. How can I help you?
• At the moment, I can inform you that your order has a delay in delivery due to adverse weather conditions on the East Coast, so we have not been able to ship your product.
• On behalf of the company we ask for an excuse and we promise to solve this inconvenience as soon as possible.
• Finally, we invite you to contact our customer service lines to find out the status of your order in a 12-hour time slot between 8am and 8pm from Monday to Saturday. The line number is 555-555-5555 5.
• Thanks for getting in touch, and have a nice day.

Learn more about communication in: brainly.com/question/18100115