A. It establishes the characters in the poem and describes their traits.
According to Liza, "ladies" are cleaner than commoners because poor people do not have the luxuries that make bathing pleasant.
Liza says: "I tell you, it's easy to clean up here. Hot and cold water on tap, just as much as you like, there is. Woolly towels, there is; and a towel horse so hot, it burns your fingers. Soft brushes to scrub yourself, and a wooden bowl of soap smelling like primroses. Now I know why ladies is so clean. Washing's a treat for them. Wish they saw what it is for the like of me!"
This quote clearly states that, before the bath she was given by Higgins' housekeeper, bathing for her was not such a pleasant activity (probably she bathed with cold water and unscented sopa, if any.)
It is all capitalized making it seem like the writer is shouting at us
