Answer: Predictive Analysis
Explanation:
Predictive Analysis is a method of analytics that allows for the prediction of future events based on data collected from various sources depending on the event that needs to be predicted.
In this scenario, the platform is trying to use data from survey results and social media interactions to learn what makes customers happy which is essentially a future event so this is predictive analysis.
You forgot to add the passage for this.
C. She has studied many scary movies and written a book about them.