Imagine that you are a restaurant owner looking to improve your customer satisfaction rates. You haven’t received any negative f
eedback, but you simply want to offer your customers the very best service possible. Use your own personal experiences as a diner to identify what makes for a highly satisfying dining experience and explain how you would implement these things into your own establishment.
Answer: Your restaurant can get feedback via surveys included on digital receipts or via a third party such as TripAdvisor. 1st Financial Training Services found that 96% of unhappy customers don’t complain and 91% simply leave and never come back.
Explanation: Your restaurant can get feedback via surveys included on digital receipts or via a third party such as TripAdvisor. 1st Financial Training Services found that 96% of unhappy customers don’t complain and 91% simply leave and never come back.