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Ede4ka [16]
2 years ago
15

XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service emplo

yees. Job duties will be changed and the employee rewards system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and ofter leisurely) routines that employees have followed over the years. Top management is concerned about the different types of forces resisting change that the company will potentially experience during this change process. XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:
Business
1 answer:
d1i1m1o1n [39]2 years ago
8 0

By putting employees in direct contact with customers before implementing the new service program, it is an attempt by XYZ to create urgency for change.

<h3 /><h3>How to implement organizational changes?</h3>

Changes can impact the way work is performed, altering the organizational culture in some cases, which can generate resistance. To reduce this situation, it is essential to implement the changes gradually, with objectivity and clarity about the benefits that will be achieved.

Therefore, organizational changes must be implemented smoothly, in order to provide optimal training and security for the employee.

Find out more about resistence to change here:

brainly.com/question/25997303

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Answer:

C is the right answer

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To efficiently conduct an alumni survey, a university collects data on all those who attend the annual alumni reunion on campus.
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3 years ago
The sales price, acquisition costs, and capital improvement costs (such as renovations or additions) of a property combine to ma
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The sales price, acquisition costs, and capital improvement costs (such as renovations or additions) of a property combine to make up the<u> </u><u>Basis</u>.

Acquisition price refers to an amount paid for a constant property, for expenses associated with the purchase of a new purchaser, or for the takeover of a competitor. It is useful in identifying the entire cost of the fixed property as it consists of gadgets together with criminal charges and commissions and eliminates discounts and remaining fees.

The acquisition fee refers to the all-in value to buy an asset. these expenses encompass shipping, income taxes, and customs charges, as well as the prices of web page training, installation, and testing. Whilst acquiring property, acquisition prices can include surveying, closing expenses, and paying off liens.

Patron acquisition cost is the fee of winning a purchaser to buy a product or service. As an important unit financial, consumer acquisition expenses are often associated with purchaser lifetime costs. With CAC, any employer can gauge how lots they’re spending on obtaining every client.

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5 0
2 years ago
The settling of any net deficit in the combined current, and capital and financial accounts is done with
MatroZZZ [7]

Answer: official reserves

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The official reserve account is simply part of capital account which has to do with securities and foreign currency that are being held by the central bank of a particular country and which are used to balance payments yearly.

It should be noted that when there's trade surplus, there'll be increase in reserves and when there is a deficit in trade, there'll be decrease in reserves.

4 0
3 years ago
Famous Foods is a fast-food chain restaurant famous for its hot coffee (its coffee temperature is a bit higher than that of the
ASHA 777 [7]

Answer: 1. a. The existence of a no-fault law.

2. d. $17,000

Explanation:

1. For Jane to prove that Famous was indeed negligent, she definitely does not need the No - Fault law. This is a law that is mostly applicable to motor vehicle accidents and means that the individual parties are responsible for whatever injuries they sustain and the person who actually caused the accident is irrelevant. The main aim of this is to reduce the damages claims that one can be put on Insurance which increase insurance premiums.

<em>If this law was to be applied here, Jane would</em> <em>be responsible for her own injuries and her suit would fail. </em>

2. Jane missed 2 weeks of work and in each week she earns $5,000.

She also had medical expenses of $4,000 and estimated pain and suffering of $3,000.

The general damages therefore are the two weeks she missed plus the medical expenses and the pain and suffering.

= 5,000 ( 2) + 4,000 + 3,000

= 10,000 + 7,000

= $17,000

7 0
3 years ago
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