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Ede4ka [16]
2 years ago
15

XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service emplo

yees. Job duties will be changed and the employee rewards system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and ofter leisurely) routines that employees have followed over the years. Top management is concerned about the different types of forces resisting change that the company will potentially experience during this change process. XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:
Business
1 answer:
d1i1m1o1n [39]2 years ago
8 0

By putting employees in direct contact with customers before implementing the new service program, it is an attempt by XYZ to create urgency for change.

<h3 /><h3>How to implement organizational changes?</h3>

Changes can impact the way work is performed, altering the organizational culture in some cases, which can generate resistance. To reduce this situation, it is essential to implement the changes gradually, with objectivity and clarity about the benefits that will be achieved.

Therefore, organizational changes must be implemented smoothly, in order to provide optimal training and security for the employee.

Find out more about resistence to change here:

brainly.com/question/25997303

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Answer:

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Explanation:

According to the given data we have the following:

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The interest expense would be calculated as follows:

Interest expense = ( PV of lease - Annual payment ) * Rate of interest

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4 0
3 years ago
Elaine is a secretary for a business. One day a customer comes in to file a new contract while Elaine is seated at her boss’s de
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Answer:

The answer is c:

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Explanation:

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Agreements that result in the formation of agency-type relationships can be implied or express, and both the principal and the agent can be an entity (such as partnership or corporation) or individual.

Here in the given situation, since, Elaine is an employee of the business and knowledgeable enough to deal with the contract filing, it is implied that she is acting as an employee agent, that she can help the customer in filing the contract.

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Answer: Modeling

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Modeling someone's behavior means to observe their behavior and trying to imitate them.

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