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Ede4ka [16]
2 years ago
15

XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service emplo

yees. Job duties will be changed and the employee rewards system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and ofter leisurely) routines that employees have followed over the years. Top management is concerned about the different types of forces resisting change that the company will potentially experience during this change process. XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:
Business
1 answer:
d1i1m1o1n [39]2 years ago
8 0

By putting employees in direct contact with customers before implementing the new service program, it is an attempt by XYZ to create urgency for change.

<h3 /><h3>How to implement organizational changes?</h3>

Changes can impact the way work is performed, altering the organizational culture in some cases, which can generate resistance. To reduce this situation, it is essential to implement the changes gradually, with objectivity and clarity about the benefits that will be achieved.

Therefore, organizational changes must be implemented smoothly, in order to provide optimal training and security for the employee.

Find out more about resistence to change here:

brainly.com/question/25997303

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3. The CAPM suggests that securities having more systematic risk than the market should typically also earn a higher risk premiu
Effectus [21]

Answer:

Given in keeping with CAPM proposal the safeties having additional systematic risk as the market ought to generally conjointly receive a high risk than the market, currently estimation price of beta and sample regular risk right for Xerox is:

The regular risk for (Xerox = zero.36 > 0.0124), sample regular risk for market and seeing that beta is extraordinary, additional organized risk than market threat.

Consequently, we have a tendency to embrace that safeties having additional organized than the market ought to generally earn a better risk than the market.

Yes, its undoubtedly right atleast for Xerox.

6 0
2 years ago
The state of Indiana hires the Reliable Construction Company to do some excavating work on an interstate highway. The state lays
Shalnov [3]

Answer:

C) The state is liable because of Reliable's negligent failure to take the special precautions required for conducting a highly dangerous or inherently dangerous activity.

Explanation:

Even though the state of Indiana hired Reliable Construction Company for doing the job and the contract was very specific about Reliable's obligations, the state government should have controlled that Reliable actually carried out its obligations properly.

In this case, it was reasonable foreseeable that the failure to control Reliable's job could result in personal or property injury. So the state should have exercised control over how the work was done. The respondeat superior doctrine does not apply because Reliable was an independent company hired by the state government to perform a specific contract, it was not an agent (or employee).

6 0
2 years ago
The manager of a clothing store in the mall has hired five new employees for the summer. All of them have just graduated from hi
Pepsi [2]

Answer:

Theory X

Explanation:

It is correct to say that this manager is using the management approach known as theory X, which is a philosophy that says employees work only for the benefits they receive, and that they avoid job responsibilities, so management must be inflexible and follow the hierarchy of functions, with the manager being responsible for a high degree of supervision of the work and the responsibility of the employee for any error.

Theory X may not be ideal for the current administration, where the focus of organizations are people and the formation of a culture focused on innovation and collaboration.

5 0
2 years ago
Using the income statement method for accounting for uncollectible accounts, a company estimates that 2.5% of credit sales will
Digiron [165]

Answer:

the adjustment for estimated uncollectible accounts will require

b. Debit to Bad Debt Expense for $10,000.

Explanation:

There are two primary methods for estimating bad-debt expense. The first is an income-statement approach that measures bad debt as a percentage of sales.

Accout receivable at the end_ 80000

Credit sales_______________400000

 

Estimate________________ 2,50%

Debit bas debt expense______10000

7 0
2 years ago
A first step when considering a career is to________.
Aleonysh [2.5K]
Your answer will d.have to know ypur interest
5 0
3 years ago
Read 2 more answers
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