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Ede4ka [16]
2 years ago
15

XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service emplo

yees. Job duties will be changed and the employee rewards system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and ofter leisurely) routines that employees have followed over the years. Top management is concerned about the different types of forces resisting change that the company will potentially experience during this change process. XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:
Business
1 answer:
d1i1m1o1n [39]2 years ago
8 0

By putting employees in direct contact with customers before implementing the new service program, it is an attempt by XYZ to create urgency for change.

<h3 /><h3>How to implement organizational changes?</h3>

Changes can impact the way work is performed, altering the organizational culture in some cases, which can generate resistance. To reduce this situation, it is essential to implement the changes gradually, with objectivity and clarity about the benefits that will be achieved.

Therefore, organizational changes must be implemented smoothly, in order to provide optimal training and security for the employee.

Find out more about resistence to change here:

brainly.com/question/25997303

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What is prohibited in a command economy<br>?
Alex787 [66]
<span>A command or planned economy occurs when the government controls all major aspects of the economy and economic production. In a command economy, it is the government that decides what to produce, how to produce goods and how to distribute goods and services within the economy</span>
7 0
3 years ago
A good’s price elasticity of demand depends in part on how necessary it is relative to other goods. If the following goods are p
Elza [17]

Answer:

2) Chemotherapy for cancer patients

Explanation:

Chemotherapy for cancer patients is a basic necessity needed for the patient to continue living, so if the price of chemotherapy increases or decreases will not affect the patient's choice of getting it. What can affect the patient's decision is whether he/she can afford the treatment, but even if he/she can't they will seek other ways of trying to obtain it, e.g. going to public hospitals.

5 0
3 years ago
Investment risk may broadly be categorized as either unsystematic or systematic risk; both types of risk together constitute tot
olganol [36]

Answer:

standard deviation

Explanation:

Systemic risk is risk inherent in a market and cannot be diversified.

systemic risk is measured by beta

unsystemic risk is risk specific to a business and it can be eliminated by diversifying portfolio

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3 0
3 years ago
Here have my points.
Nastasia [14]

Answer:

no

Explanation:

8 0
3 years ago
Read 2 more answers
Darcy Roofing is faced with a decision. The company relies very heavily on the use of its 60-foot extension lift for work on lar
Verdich [7]

Answer:

Effect on income= $15,000 favorable

Explanation:

Giving the following information:

It has just determined that another $40,000 of repair work is required. Alternatively, it has found a newer used lift that is for sale for $170,000. The company estimates that both lifts would have useful lives of 6 years. The new lift is more efficient and thus would reduce operating expenses by about $20,000 per year. Darcy Roofing could also rent out the new lift for about $10,000 per year. The old lift is not suitable for rental. The old lift could currently be sold for $25,000 if the new lift is purchased.

Year 0= -170,000 + 25,000 + 40,000= -105,000

Year 1 trough 6= 20,000*6= 120,000

Effect on income= $15,000 favorable

3 0
3 years ago
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