I think that the answer to that particular question is b direct address hope this helps:)
Answer:
He looks down at his shoes when he talks to Sandra
Explanation:
Looking down at ones shoes is a sign of lack of confidence in a conversation or situation. If Alfonso is looking at his shoes rather than Sandra, he is showing he is uncomfortable talking to her.
Answer:
C-resentful
Explanation:
Because resentment is a complex, multilayered emotion that has been described as a mixture of disappointment, disgust, anger, and fear and the daughter was showing some of those emotions.